MyTWC Application - New name needed

On Sept. 6, I called into customer service and at the voice promptm, I said 'mobile applications.' I spoke with first level support and explained that I needed assistance with the mytwc application for two application features which were not working (**Note: 1 of the features ((apointments)) has never worked -- always gives an error message.). Anyways, I got transferred over to level 3 support for them to document the issue and generate a ticket. About a week went by, and I had not received any feedback regarding the ticket opened with level 3 support.
 
This past Friday after calling back and getting transferred around a few times when trying to find out the status of the ticket, I found that the issue got completely turned around and a ticket was created for a completely unrelated issue (which actually wasn't an issue). In other words, I called in last week to have a ticket opened for two issues with the mytwc application. When I called to check on the status of this, a ticket had been opened for an issue with the TWC TV application -- channels not showing up.
 
It would appear that having one app named mytwc and another app named TWC TV is confusing for support, and in this instance, it not only generated an unecessary ticket for a non-existant issue, but it also delayed the real issue from being resolved.
 
Perhaps mytwc application could be renamed to MyServices, since this is essentially what the app seems to do -- show billing information, show appointments, show info related to home phone service, etc.

Probable answsers

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