TWC VoiceZone App

For anyone wanting to use the new Voice Zone app, the voice zone app does not work if your default browser is Chrome. twc says I must use IE. Wouldn't it have been easier to just advise consumers upfront of this before downloading the software? Had to call twc tech support and wait over an hour for them to tell me this, apparently they were not sure without researching. They then informed me that it didn't matter any way because of the region (New England) I was in. Once again the marketing department trumps technical and logic entities. Very sad.

Tagged as: twc voicezone app


Probable answsers

As long as you have an appointment setup you should be able to change the time and date of the appointment using the twc app.   Thank you for participating in the forums.   Regards, ...

It may take a day or so for the app to sync up with your account. If you continue to see no calls in the app, please contact our social media support team at twcable.help@twcable.com for further assistance. ...

I second this request, what is taking so long?

Thank you for participating in the forums. I just checked, there is no such setting within the app. I'm not sure if time is pulled from our server or from the device, itself. I would double check the time ...

Have you registered for a mytwc username yet? Its not the same as your email and password. It should work with the same username and pass that you use to read your bill or watch tvw tv. Good luck. ...


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